Services
On-Demand Support
At Effluence we understand that sometimes support is required as a brand new solution is implemented. We offer this support to all our clients whether you are coming off an implementation with us or not. We offer an on-demand support solution to help you troubleshoot any issues, administer the platform and manage existing solutions.
We can help your team understand what they need to manage the platform themselves and scale the solution accordingly to meet your needs.
Subscription-Based
Our on-demand support will be on a subscription model and you can choose to pause or un-pause anytime you wish, no questions asked.
Solution Management
Dedicated Support
We will ensure you receive consistent support from someone who is familiar of your Salesforce environment so that you won't have to explain or document it over and over, we've got it covered
We will help you to steer the solution and provide clarity to ensure you achieve maximum value with your given Salesforce platform. We may also offer additional documentation to help aid your Salesforce journey.
Fluid usage
We will only charge you for the hours utilised for the month. We can either roll the hours over or just leave the hours as not charged.
On-Demand Solutions
Starter
Perfect for small businesses, using Salesforce out of the box. With minor customisations and automations to suit your business needs.
- 10 hours per month
- Up to 50 Salesforce users
- Minor Helpdesk support
- Average 2 business day delivery
- Monthly Summary Report
$2,000/month
Standard
Best fit for small-medium businesses, looking to improve how they use Salesforce. For high fidelity implementations that require thorough environment support.
- 20 hours per month
- Up to 100 Salesforce users
- Major Helpdesk support
- DevOps Support
- Average 2 business day delivery
- Monthly Summary Report
$4,000/month
Enterprise
Suited for larger businesses, looking to take their Salesforce platform to the next level. For major implementations with complex system architecture.
- 35 hours per month
- Up to 200 Salesforce users
- Live Helpdesk support
- DevOps Support
- Architectural Advice
- Weekend Delivery (On Request)
- Average 2 business day delivery (Urgent delivery on request)
- Monthly Summary Report
$7,000/month
All rates above are in AUD
Each month hours can be either used up or increased on demand if required, if any hours are not used up they may roll over.
Agile Transformation
Effluence specializes in guiding organizations through end-to-end Salesforce transformations. From legacy system migrations, major platform enhancements or brand new Salesforce implementations we ensure your Salesforce ecosystem aligns seamlessly with your business goals and the intended out of the box features of Salesforce. We will ensure you're gaining the maximum value of the Salesforce Platform
Our tailored approach focuses on driving operational efficiency, improving user experiences, and enabling data-driven decision-making. We help you through on both the technical and business side to ensure value is found in your Salesforce transformation journey.
We adhere to the agile methodology for our implementations to ensure build quality and immediate outcomes/feedback can be seen in our delivery. You can trust us that there'll be key outcomes achieved each sprint for you to be able to envision your solutions come to life.
Personalized Requirements
Every business is unique and we help bring on that flair to your business into Salesforce from your processes to industry standards
Optimal Solution Design
We understand how Salesforce is meant to be designed and we can help you steer in the right direction and save you from further future technical debt
EFficiency in Agile
Through agile methodology we've identified the most efficient project structure to ensure your solutions reach its value in the fastest timeframe
Flow State Solution
We want to make sure your business is operating at "Flow-state" where your entire workforce is attuned and ready to work at maximum productivity. Our solutions are meant to help save time and smooth out the entire experience.
Up-skill Talent
At Effluence we understand that sometimes it takes a little longer to gather and grasp user adoption on your Salesforce platforms. It is natural that when a system is built and designed it will take time for your team to become familiar with it to utilise it at its fullest; and lets be honest a great system with no users will all be for naught. With different levels of pacing we ensure that we can help you on that journey as experts of the system.
We will also be able to help implement key reporting metrics to identify system usage on a per-user basis to help you identify focus areas to bring your team onboard.
User Training
With training workshops tailored to your business processes we can show your users exactly how to utilise the implemented solutions. Additionally for ease of access. we can also record training videos that can be spread across your organisation
Expert Guidance
With years of experience on the platform we can help advise on how to drive user adoption and identify key areas to improve user experiences
Monitor system usage
Reporting and dashboards can give you a real-time view of your user's usage on the platform
Supercharge your users
Ultimately, we want to ensure your users find the system easy to use and make their day-to-day even easier. If the solution is not aligned to that, then we will ensure we provision additional resources to help bring the system to that level